Schools, industry partner to improve the quality of tourism personnel – Society – Vietnam News | Politics, Business, Economy, Society, Life, Sports

A guide explains the history of the Củ Chi tunnels to foreign tourists. VNS Photo Thu Hằng

Thu Hằng

HCM CITY – To maintain robust growth, the tourism and hospitality sector must improve the quality of its employees through school-industry partnerships and better training programs, experts said.

By 2025, the sector aims to contribute 10% of the country’s gross domestic product (GDP) and generate income for six million people, but to reach the target, it needs nearly 40,000 additional employees. every year.

About 15,000 students from tourism and hospitality schools graduate each year, with university and college students accounting for just 12 percent.

There are currently 1.3 million employees working in the tourism and hospitality sector nationwide, with only 42 percent of them trained in tourism.

The number of tourism workers needed by 2020 is expected to be 870,000, according to the government’s strategy for tourism development by 2020, with a vision for 2030.

Trần Anh Tuấn, director of the Tourism Development Research Institute, said that a skilled workforce in tourism, which is one of the main drivers of economic growth in the country, is needed for repeat visits and greater customer satisfaction.

Tourism staff should be able to use advanced information technology and have practical skills to serve an increasingly global and demanding clientele, he added.

Skills Council

TrÆ°Æ¡ng Anh DÅ©ng, deputy director general of the Vocational Education and Training Directorate of the Ministry of Labor, Invalids and Social Affairs, said the tourism sector should provide more accurate employment forecasts and develop a long-term plan for tourism and hospitality training in schools. and centers.

Training partnerships should also be encouraged between local and foreign schools, he said, adding that companies should cooperate with schools to provide real-world internships for students.

The training of tourism human resources should be based on the real needs of businesses, he added.

The Directorate plans to create a skills council made up of leading experts from government agencies, schools and businesses to advise government and businesses on workforce development and skills needed.

With help from the Australian government, Việt Nam will adapt a similar counseling model used in Australia, he said.

Dr Cheah Kuan Yean, general manager of Becamex Hospitality in Bình Dương province, said schools need to be aware of industry trends so that education programs can be personalized and updated to develop full potential students.

“Internships and assignments that incorporate learning are the best tools for involving students in the career environment they have chosen,” Yean said. “It’s not only an opportunity to be in a hands-on work situation, but it’s also a great time for students to find out if work should be their career choice.”

“Academia is part of the labor supply for industry partners, and from that perspective, we need to be connected,” he added.

As the hospitality industry is heavily involved in the global market and English is a global language used in commerce, it is imperative to have English as a priority communication vehicle to meet and satisfy customers, according to Yean.

To provide and maintain the quality of service products, it is important for staff to communicate in foreign languages ​​so that customers feel welcomed and served, he said.

Japanese, Korean, Mandarin, French and more are now offered in schools so that students can work in the global market.

“We also need to look at the qualification of the hospitality teachers at the university,” Yean said. “Speakers should have as much experience as possible in the industry and be involved in operations and hospitality practices, and not just have academic excellence.”

Work-integrated learning

Dr Jackie Ong, Discipline Manager for the Tourism and Hospitality Management Program at RMIT Vietnam, said preparing students for the world of work is a top priority for RMIT University Vietnam.

“Work-integrated learning approaches allow students to anticipate and solve industry-related issues in their projects and assignments,” she said. “The school works with industry to share best practices and mentorship with our students. Our final year students are attached to the industry for internships to help them be “ready for work” before graduation. “

Students learn to behave in the business world and to make connections that can lead to future employment.

To strengthen cooperation between schools and industry partners, it is important that both partners have common goals and make commitments under a Memorandum of Understanding, as well as regular communication between partners , she said.

This model of cooperation is reinforced by a more detailed standard operating procedure (SOP) agreed to by both parties, Ong added.

RMIT has established strong partnerships with local and overseas industrial partners including InterContinental Hotel Group, Sheraton Hotel, JW Marriott Hotel, Hilton Hotel, Q Industries, Alma Group Vietnam and Buffalo Tours Vietnam.

It also incorporates best practices from industry partners into the school curriculum and invites industry leaders to lecture in class.

New tourist record

The tourism sector this year set a new record, welcoming nearly 1.62 million foreign tourists in October, up 34.3% year-on-year.

Việt Nam was among the top 10 destinations for international arrivals in the Asia-Pacific region, according to the latest quarterly report released by the Pacific Asia Tourism Association (PATA).

Việt Nam overtook Indonesia to rank fourth in Southeast Asia after Thailand, Malaysia and Singapore. PATA statistics for the first six months of the year were based on the number of foreign visitors to 35 destinations in the Asia-Pacific region.

The tourism industry contributes 8.4% of the GDP, according to the Việt Nam National Tourism Administration. – VNS

An F&B employee at a five star hotel in HCM City. VNS Photo Thu Hằng

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