Lord Elgin Hotel among famous Ottawa tourism staff at the 2017 City Stars

The Infinity Convention Center was filled with stars on Tuesday night as Ottawa Tourism paid tribute to local staff in the hospitality and service industry who went the extra mile to provide excellent customer service during the last year.

Among the recipients were the Lord Elgin Hotel and its Grill 41 restaurant, which received three separate accolades during the evening, including this year’s Grand Prize.

Lord Elgin’s Sulin Quant Anastas was named the 2017 City Star for his actions in managing a guest’s medical emergency.

After learning that the visitor had not responded to calls from her tour guide, Ms. Anastas went to the room to check that she was okay and found the client to be very ill. Ms Anastas then called the guide and the client’s spouse to return to the hotel, as well as to call an ambulance, while still staying with the client.

Ms Anastas continued her service translating between paramedics and the sick guest, as she spoke only Spanish. After arriving at the hospital, the guest underwent emergency surgery for his punctured appendix.

The Lord Elgin’s team and Grill 41’s Tammy Ng also received Star Team and Evening Star honors, respectively, for their daily work in ensuring the comfort of their guests.

To go beyond

Katie Jubenville of the Metcalfe Hotel has been credited with taking a guest’s hearing aids for repairs during her lunch break as the man was in a day-long meeting. Their hearing aids were quickly repaired and returned later that day, free of charge.

Travelodge Ottawa East’s Tsvetan Stanchulov literally went the extra distance, driving to Montreal at 11 p.m. to return a guest’s iPad that contained all of the personal and boarding information for his flight back to France. Mr Stanchulov refused to be compensated for his nightly rescue.

When a guest at the Westin Ottawa was unprofessional due to lost luggage, winner Rizalito Quetua stepped in by offering to loan his son’s suit who had just returned from the cleaners.

Nathan Lodewyk, who works in MP Maryann Mihychuk’s office, was named a “host of the most” at the evening’s event for his work with a group of Winnipeg students visiting Parliament Hill. Even though it was a day off for Mr. Lodewyk, when the students were told they could only see the Library of Parliament, he took it upon himself to lead private tours of the Tower of Peace, the House of Commons and the Senate.

Taxi driver Blueline Rhemat Shinwari was honored for helping a passenger who left their new phone in a taxi on their way to the airport. Mr. Shinwari contacted the dispatcher to get in touch with the original driver and waited with the passenger while the phone was returned to him, refusing to accept compensation for his time.

It was the 22nd edition of the Stars of the City event. This year, 1,249 applications were received from 82 companies in the service and hotel sector.

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