Government of Canada and airline industry partners continue efforts to reduce traveler congestion at Canada’s busiest airports

Transport Canada press release | July 4, 2022

Estimated reading time 8 minutes, 48 ​​seconds.

The Minister of Transport, the Honorable Omar Alghabra, the Minister of Health, the Honorable Jean-Yves Duclos, the Minister of Public Security, the Honorable Marco Mendicino, and the Minister of Tourism and Associate Minister of Finance, the Randy Boissonnault, issued this update today on the progress made by the Government of Canada and industry partners to reduce wait times and congestion at Canadian airports.

This week, Minister Alghabra again met with the CEOs of the Greater Toronto Airports Authority and WestJet. They discussed current and planned measures taken by the industry to quickly hire more employees and to strengthen core operations to better meet the challenges of growing demand as the number of Canadians traveling by air continues to increase. . Minister Alghabra will also meet with the CEO of Air Canada next week.

The expanded measures build on measures currently underway by the Government of Canada and the airline industry. GTAA Pictures

The Government of Canada and airline industry partners continue to take action to ease airport congestion and reduce traveler wait times, including:

  • Prime Minister Trudeau announced on June 25, 2022 the creation of a new task force to improve the processing of passports and immigration applications, as well as to monitor the situation at Canadian airports.
  • On June 27, Transport Canada updated its Interim Order Respecting Certain Requirements for Civil Aviation Due to COVID-19 to allow the department to impose additional obligations on airlines that have repeat instances of the same flight with high levels of ArriveCAN non-compliance. These additional obligations, including the need to report potential non-compliances soon after take-off, will support the ongoing enforcement efforts of the Public Health Agency of Canada (PHAC) against non-compliant travellers, especially those who refuse to comply.
  • The Government of Canada continues to make improvements to ArriveCAN to make it faster and easier for travelers to use.
    • Travelers arriving at Toronto Pearson International Airport or Vancouver International Airport will be able to save time by using the Canada Border Services Agency’s (CBSA) optional advance declaration feature in ArriveCAN to submit their declaration of customs and immigration prior to arrival. Since June 28, this option has been available on the ArriveCAN mobile application in addition to the web version. This functionality will be extended to other airports in the future, including Montreal-Trudeau International Airport this summer.
    • Frequent flyers are also encouraged to take advantage of the “registered traveler” feature in ArriveCAN. It allows a user to save travel documents and proof of vaccination information for reuse on future trips. Information is pre-populated into ArriveCAN the next time the traveler completes a submission, making it faster and more convenient.
    • Since June 28, travelers have been receiving a digital document explaining their entry and border crossing requirements based on their ArriveCAN submission so they have easy and quick access to the latest information on health and travel measures. .
  • Since April, just over 1,000 Canadian Air Transport Security Authority (CATSA) screening officers have been hired across Canada. As a result, the number of screening officers at Toronto Pearson International Airport and Vancouver International Airport now exceeds 100% of the targeted needs for this summer based on projected traffic.
  • CBSA is maximizing officer availability and more Student Border Services Officers are now on the job.
  • The CBSA and the Greater Toronto Airports Authority are providing additional kiosks in the customs halls of Toronto Pearson International Airport.
  • CBSA and PHAC have streamlined the process to identify travelers who need to be tested at Toronto Pearson.
  • Mandatory random COVID-19 testing will remain temporarily suspended at all airports, for travelers who qualify as fully vaccinated, until mid-July, when random testing will return, and testing will be conducted outside of airports.

The actions we have taken since the beginning of May have produced significant gains. From June 20 to 29, at all major airports combined, CATSA reported that nearly 85% of passengers were screened in 15 minutes or less.

We are making progress, but challenges remain, especially for travelers facing flight cancellations and problems with baggage services. We continue to take action with our airline industry partners to reduce delays in the travel system and inform Canadians of our progress.

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