Displaced tourism staff could be new BPO hires

TOURISM workers displaced by the closure of their establishments and businesses due to Covid-19 will have another chance at employment, this time in the business process outsourcing (BPO) industry.

In a press release, the Department of Tourism (DOT) announced that it will host a series of virtual career fairs in August and September in partnership with the Information Technology and Business Process Association of the Philippines. (Ibpap), the industry association overseeing BPOs in the country.

“The DOT is grateful for the efforts of Ibpap and the participation of BPO companies such as iQor, Alorica, Tahche and Manulife, to provide opportunities for displaced workers in the tourism sector,” said Tourism Secretary Bernadette Romulo Puyat.

The first virtual job fair for displaced tourism workers was organized in October 2020 by Concentrix Philippines. A DOT report obtained by BusinessMirror showed that of the 1,322 people who registered at the job fair, Concentrix processed 452 applications. Over 50 percent of requests processed originated from Luzon. The same report noted that only 34 displaced tourism workers were actually hired by the BPO.

DOT’s Project and Investment Assessment Division, however, said: “The number of candidates hired is indeed a high and very satisfying figure, as praised by Ibpap, given the skills and competencies highly. techniques required by Concentrix during the hiring process, apart from the specialization of candidates which must technically flourish with the vacant positions.

The DOT added: “The increased travel restrictions implemented by the various local government units also prevented ‘other hires’ from pursuing their respective employment opportunities, as they expected an arrangement (s). working from home, for health and safety. the reasons. ”Concentrix is ​​a member of Ibpap.

Last September, Concentrix Vice President for Shared Services Delivery Amit Jagga noted that hospitality industry workers are among the best candidates for BPO jobs. “[The] two great skills that people in the hospitality industry bring are one, their ability to interact with foreign nationals because there is so much international tourism in the Philippines, and second is their customer service orientation . Customer service orientation is the cornerstone of success both in the tourism industry, as well as in the BPO industry, ”he said. (See “Concentrix PHL to recruit displaced tourist workers”, in the Business mirror, September 14, 2020.)

The DOT chief said the new round of virtual job fairs would help displaced tourism workers regain their livelihoods and resume their careers. “I am convinced that the caliber and values ​​of our tourism workers will be a great asset to your businesses,” she added. The schedule for job fairs is posted on the DOT Facebook page.

In 2019, before the pandemic, the country’s tourism industry employed 5.7 million people. Of that number, some 4.8 million have been displaced by the impact of Covid on travel and commerce.

In addition to hosting virtual career fairs, the DOT has also encouraged the reopening of leisure destinations around the country and the vaccination of tourism workers, to help restart the industry.


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